We help organizations design, implement and sustain patient experience strategies to reduce patient suffering, engage stakeholders and improve the safety, quality and delivery of care. Our Compassionate Caring model provides a framework for healthcare leaders.

American Health experts will access organizational performance, analyze barriers to care improvement and work with leaders to develop and implement sustainable strategies to improve the drivers of exceptional patient experiences. Our experts integrate evidence-based solutions to help your organization:

• Understand how expectations shape patients’ evaluations of their health care experiences
• Design systems and practices to address patient expectations, including pinpointing the areas where you are currently failing to meet expectations
• Implement Practices to manage patient expectations
• Customize practices in response to your patients’ unique expectations