The Ambulatory Management Program is a training program for practice management teams, specifically physician directors, nurse managers and clinic managers. This years? cohort will be the eighth of the program that started in January 2014. The purpose of this program is to bring together expertise from schools that focus on healthcare management to share their knowledge and training practice management leaders in the use of lean processes to improve productivity, efficiency and work environment.

1. Define the roles and responsibilities of each member of the clinical management team: Physician Director, Nursing Manager, Clinic Manager.
2. Describe lean philosophies and how they apply to the healthcare environment.
3. Define goals and program requirements for the Armstrong Institute Ambulatory national Leader Quality Strategy.
4. Outline methodologies regarding staffing management, clnic scheduling, and operational metrics.
5. Explain how to create an organizational culture that values and supports diversity.
6. Summarize aspects of finance that impact your clinic operations, including the revenue cycle and budget process.
7. Apply Human Resources best practices surrounding performance reviews and employee engagment.
8. Discuss the importance of an interdisciplinary approach to practice management.